It regularly happens that customers order parts that are not compatible with their Bosch or Siemens appliance. This is of course annoying and easy to prevent! Follow the steps below to make sure you order the right part.
Step 1: Find the serial number of your appliance
Every Bosch or Siemens appliance has a unique serial number (E-number). With this number, we can determine exactly which parts are suitable for your model.
The location of the serial number varies by appliance type:
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Appliance
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Where to find it
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Washing machine
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On the inside of the door or rear flap
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Dishwasher
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On the side of the door or inside the appliance
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Oven / Cooktop
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On the inside of the door or on the edge of the frame
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Refrigerator / Freezer
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On the inner wall or at the back, often near the vegetable drawer
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👉 View the overview with examples here:
Where can I find my serial number?
Step 2: Contact us
Found the serial number? Then contact us via customer service and provide:
- The serial number (E-number)
- The appliance type
- If possible: a brief description or photo of the part you are looking for
Step 3: We find the right part for you
Once we receive your information, we will find the right part that fits your appliance 100%. You will receive from us:
- The correct item number
- A direct link to the correct product
Tip: Prevent returns and delays
Never order a part without first checking the serial number. This prevents incorrect orders, returns and unnecessary costs.
Summary
- Find the serial number --> Where can I find it?
- Send it to us via Customer service
- We find the right part for you
