Vervangingsmarkt BV cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle carefully the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services made available on it by Vervangingsmarkt BV. The effective date of these terms is 26/02/2026. When a new version is published, the validity of all previous versions expires.
This privacy policy describes which data about you is collected by us, what these data are used for, and with whom and under which conditions these data may be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and which rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy contact person. You will find the contact details at the end of this privacy policy.
Below you can read how we process your data, where we (have it) stored, which security techniques we use and who can view the data.
Our webshop is developed with software from CCVshop. Personal data that you provide to us for the purpose of our services is shared with this party. CCVshop has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose.
Based on the agreement we have concluded with them, CCVshop is obliged to take appropriate security measures. These security measures include, among other things, the use of SSL encryption and a strong password policy.
CCVshop uses cookies to collect technical information regarding your use of the software; no personal data are collected and/or stored.
CCVshop reserves the right to share collected data within its own corporate group in order to further improve its services.
We only send you our newsletter if you explicitly subscribe to it. You can find the subscription option at the bottom of the page. In every newsletter we offer you the option to unsubscribe.
You may also receive e‑mails from us without having given separate consent. These are, for example, e‑mails:
Depending on the product you ordered, you may receive an e‑mail after your purchase with products that match the product you bought.
If you no longer wish to receive these recommendation e‑mails or review requests, you can unsubscribe via the link in the respective e‑mail or contact our customer service.
You can also receive an e‑mail from the shipping company containing the tracking information of your shipment.
For handling (part of) the payments in our webshop, we use the platform of MultiSafepay.
MultiSafepay processes your name, address and city details and your payment information, such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organisational measures to protect your personal data.
MultiSafepay reserves the right to use your data in order to further improve its services and, in that context, to share (anonymised) data with third parties. All guarantees mentioned above regarding the protection of your personal data equally apply to those parts of MultiSafepay’s services for which they engage third parties.
MultiSafepay does not store your data longer than is legally permitted.
We collect reviews via the platform of Kiyoh.
If you leave a review via Kiyoh, you are required to provide your name, place of residence and e‑mail address. Kiyoh shares this data with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on its own website.
In some cases, Kiyoh may contact you to ask for clarification of your review. If we invite you to leave a review, we share your name and e‑mail address with Kiyoh. They use this data solely for the purpose of inviting you to leave a review.
Kiyoh has taken appropriate technical and organisational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the purpose of delivering its services; we have given Kiyoh permission for this. All guarantees mentioned above regarding the protection of your personal data equally apply to those parts of Kiyoh’s services for which they engage third parties.
Kiyoh stores your personal data as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer; you can find the contact details of this officer on the Kiyoh website.
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL to carry out the deliveries. For this purpose, it is necessary that we share your name, address and city details with PostNL.
PostNL uses this data solely for the purpose of executing the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DHL to carry out the deliveries. For this purpose, it is necessary that we share your name, address and city details with DHL.
DHL uses this data solely for the purpose of executing the agreement. If DHL engages subcontractors, DHL will also make your data available to these parties.
For maintaining our administration and accounting, we use the services of Exact.
We share your name, address and city details and details relating to your order. This data is used to create and manage sales invoices.
Your personal data are transmitted and stored securely. Exact is bound to confidentiality and will treat your data as confidential. Exact does not use your personal data for purposes other than those described above.
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you give us.
We do not use your data for (targeted) marketing. If you share data with us and we use this data – otherwise than at your request – to contact you at a later time, we will explicitly ask you for your consent.
Your data are not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or a legal obligation or oath.
Data that are automatically collected via our website are processed with the aim of further improving our services. These data (for example your IP address, web browser and operating system) are not personal data in themselves.
In some cases, Vervangingsmarkt BV may be required by law to share your data in connection with a fiscal or criminal investigation by public authorities. In such a case, we are obliged to share your data, but we will oppose this within the possibilities the law offers us.
We retain your data as long as you are our customer. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also treat this as a request to be forgotten.
This also means that we do not store your data for longer than two years from the last contact moment or transaction, unless there is a legal justification for a longer period.
Based on applicable administrative obligations, we must keep invoices containing your (personal) data. We will therefore retain this data for as long as the applicable statutory period lasts. However, employees no longer have access to your customer profile and the documents we have created in the course of carrying out your assignment.
Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. Below we explain which rights these are and how you can exercise these rights.
To prevent misuse, we will in principle only send copies and transcripts of your data to the e‑mail address already known to us. If you wish to receive the data at another e‑mail address or by post, we may ask you to identify yourself.
We keep a record of processed requests. In the case of a request to be forgotten, we store anonymised data. All copies and transcripts of data are provided to you in a machine‑readable format that we use within our systems.
You always have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are using your personal data in an incorrect way.
You always have the right to access the data that we (have) process(ed) and that relate to you personally or can be traced back to you. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to your known e‑mail address, together with an overview of the processors that hold this data, indicating the category under which we have stored this data.
You always have the right to have the data that we (have) process(ed) and that relate to you personally or can be traced back to you, rectified. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to your known e‑mail address that the data have been adjusted.
You always have the right to restrict the data that we (have) process(ed) and that relate to you personally or can be traced back to you. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to your known e‑mail address that the data will no longer be processed until you lift the restriction.
You always have the right to have the data that we (have) process(ed) and that relate to you personally or can be traced back to you, processed by another party. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you copies or transcripts of all data about you that we have processed, or that have been processed by other processors or third parties on our behalf, to your known e‑mail address.
In all likelihood, we will no longer be able to continue providing services to you in such a case, because the secure linking of data files can then no longer be guaranteed.
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Vervangingsmarkt BV.
If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is well‑founded, we will provide you with copies and/or transcripts of data that we (have) process(ed) and then permanently cease processing.
You also have the right not to be subject to automated individual decision‑making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact our privacy contact person.
Our website uses cookies from the American company Google, as part of the “Analytics” service. We use this service to track how visitors use the website and to receive reports about this.
Google may be required by applicable laws and regulations to provide access to these data to third parties (for example public authorities). We collect information about your browsing behaviour and share this data with Google. Google can interpret this information in conjunction with other datasets and thereby track your movements on the internet.
Google uses this information for, among other things:
If software solutions from third parties use cookies, this will be stated in this privacy policy or in an additional cookie notice on the website.
We reserve the right to modify our privacy policy at any time. The most recent version can always be found on this page.
If the new privacy policy affects the way in which we process data already collected about you, we will inform you of this by e‑mail (insofar as we have your e‑mail address and the change affects you directly).
Vervangingsmarkt BV
Weg en Bos 50
2661 DK, The Netherlands
E‑mail: mail@vervangingsmarkt.nl
If you have any questions about this privacy policy or about the processing of your personal data, you can contact us via the e‑mail address above.
